Globe Broadband 3 Mbps

Last July 21, I tried to upgrade my internet plan to 3Mbps. I called the Globe customer service and ask for options. The 3Mbps Data Only for Php 1995 a month seems to be a nice deal. I've waited for almost a month and I tried calling them everyday asking for updates. But the Customer service doesn't help. They just repeat what they say everyday that they don't have any updates from the support group.

Here's their routine.

1. Get th reference number.

2. Put you on hold.

3. Verify your request.

4. Put you on hold and check for the updates.

5. Tell you that your request is already being processed by the technical group.

6. They always verify your contact number.

7. They will tell you that they will make a request.

8. They will tell you that the request they made will be prioritized.

9. They'll ask you if there's anything else they can do.

10. Bye!

Then on the 2nd week of August, I called them again to check for updates. I found out that the request they made on July 21 is wrong. The customer service told me that this request PCxxxxxxxxx is not the correct reference number and I should have MOWxxxxxxx instead. After giving me the correct reference, I got my upgrade in 2 days.

I got the upgrade and tried to test it. Here's the result from different servers in speedtest.net.

Quezon City Server/BayanTel

Ping Test: 74ms

Download: 3.83 Mbps

Upload: 0.20 Mbps

Makati Server/Pldt

Ping Test: 278ms

Download: 1.49 Mbps

Upload: 0.13 Mbps

Metro Manila Server/Sky Broadband

Ping Test: 50ms

Download: 1.21 Mbps

Upload: 0.04 Mbps

Mandaluyong Server/Globe

Ping Test: 72ms

Download: 4.02 Mbps

Upload: 0.16 Mbps

Paranaque Server/Cable Link

Ping Test: 315ms

Download: 0.97 Mbps

Upload: 0.05 Mbps